Refunds and cancellations
This policy applies to professional engagements offered by DevTools Connect: Developer Tool Usage Audits, Instrumentation Health Reviews, Tool Consolidation Advisory, and Engineering Analytics Briefings. It does not cover physical product retail or software subscriptions, which we do not sell.
Eligibility
Refunds are available when we cancel an engagement we cannot staff, when a deposit was taken and work has not started by the agreed kickoff window for reasons attributable to us, or when a briefing is cancelled by us without a suitable alternative date.
Timeframe to request
Send refund requests to info@devtoolsconnect.digital within fourteen days of the event that triggers eligibility (our cancellation notice, missed kickoff attributable to us, or billing error).
Full and partial refunds
- Full refund of amounts paid when we cancel before kickoff and no substitute date is agreed, or when a deposit was collected and we fail to start within the contracted window for reasons under our control.
- Partial refund when an engagement is stopped mid-stream by mutual agreement; completed phases (for example, scoping and half of interviews) are charged proportionally, and unused prepaid amounts are returned.
Non-refundable items
- Fees for work already delivered and accepted (completed interview rounds, delivered briefs, completed briefing sessions).
- Third-party costs already incurred with your approval (venue hire, printed materials, intercity travel booked for on-site observation).
- Administrative deposits explicitly marked non-refundable in a statement of work after a no-show without timely notice.
Cancellation and rescheduling
Client cancellations more than ten business days before a scheduled briefing or on-site week may be rescheduled once at no extra fee, subject to availability. Cancellations inside ten business days may forfeit up to fifty percent of the scheduled-phase fee unless we fill the slot. No-shows for briefings without twenty-four hours’ notice forfeit the briefing fee.
Deposits and work already started
Deposits secure interview calendar holds. Once fieldwork begins (first interview or first telemetry pull under the statement of work), deposits convert to progress payments and are refundable only for the unused portion if we mutually stop the engagement.
Process and timing
Email the engagement name, invoice number, and reason. We confirm eligibility within five business days. Approved refunds are returned via the original payment method within fourteen business days of approval. Bank transfer refunds may require account details matching the payer.
Exceptions
Statutory rights under Korean consumer or commercial law that cannot be waived remain available. Statements of work may set stricter notice periods for multi-week audits; where they conflict with this page on notice timing, the signed statement of work controls for that engagement.
Contact for refund requests
156-9,Geurinbirapateu1danji101-109,Gugu-dongBuk-guDaegu+8239585828Korea · +8239585828 · info@devtoolsconnect.digital